I received a call from one of our users about a problem opening Olympus DSS Player Pro 4 (update 4.10.4) transcription module. It was working perfectly on Windows 7 until now.
Igfxsrvc Module Has Stopped Working Windows 7 8
- Got my user's machine this morning and there was definitely a virus. This file was in fact the point of entry. I cleaned the virus and replaced the file with a known good copy of it and the problem has been resolved. The file resides in the C: windows system32 folder and the should actually be approx 234kb.
- Posted by amcoops: “'igfxsrvc module has stopped working' among other errors”. Windows 7 64-bit i5-2500 3.3GHz Quad GTX 780 3GB (Driver - 344.75) 8GB Corsair.
Igfxext.exe is located in the C: Windows System32 folder. Known file sizes on Windows 10/8/7/XP are 173,080 bytes (19% of all occurrences), 163,840 bytes and 28 more variants. The program is not visible. The igfxext.exe file is not a Windows system file. The igfxext.exe file is a Microsoft signed file. The file has a digital signature.
When you double clicked on the shortcut to TpstWnd.exe an hourglass appeared briefly then nothing; there were no error messages. I opened task manager and could see the process running.
I started to troubleshoot by checking licence key, registry entries, changing compatibility setting and finally re-installing the application but none of this worked. I then turned to sysinternals suite procmon.exe and discovered some buffer overflows errors. This led me to start checking windows updates and sure enough it turned out to be kb2670838 and the only solution was to uninstall it.
Windows Has Stopped Working Fix
Problem solved but if kb2670838 fixes something else for you then you may need to get a new version of the DSS Player Pro.